By purchasing and using Somras Protein Powder, you agree to abide by the terms and conditions outlined herein. These terms may be updated from time to time, and continued use implies acceptance of any changes.
We make every effort to provide accurate and up-to-date information regarding our protein powder, including ingredients, nutritional content, and usage instructions. However, we do not guarantee the accuracy or completeness of this information. It is advisable to consult with a healthcare professional before starting any new dietary supplement.
All orders are subject to acceptance and availability. Prices are subject to change without notice. Payments must be made in full before orders are processed and shipped. We reserve the right to cancel or refuse any order at our discretion.
We aim to process and ship orders promptly. However, we are not liable for delays caused by external factors, such as shipping carriers or customs. Customers are responsible for providing accurate shipping information. Any additional customs duties or taxes are the responsibility of the customer.
Please refer to our separate Returns and Refunds Policy for detailed information on the procedures and conditions for returning products and seeking refunds.
We do not make any warranties, express or implied, regarding the efficacy, safety, or fitness for a particular purpose of Somras Protein Powder. Individual results may vary, and the use of our products is at the customer's own risk.
In no event shall Somras be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our protein powder.
All content on our website, including logos, trademarks, and product images, is the intellectual property of Somras. Unauthorized use of this content is strictly prohibited.
These terms and conditions are governed by and construed in accordance with the laws of Canadian governement. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in canadian government.
For any inquiries or concerns regarding these terms and conditions, please contact us at info@somrasinc.com.
Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 15 days of receiving your product to initiate a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a receipt or proof of purchase with your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 - 10 business days.
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us within 15 days of receiving your product.
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.
If you receive a damaged or defective product, please contact us immediately. We may request photos or other documentation to assess the issue. We will replace the item at no additional cost or issue a refund.
Orders can be canceled within 24 hours of purchase. After this period, the order may have been processed and shipped, and cancellation may not be possible.
For all inquiries regarding returns and refunds, please contact our customer service team at info@somrasinc.com or 226-975-1596.
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